An IT Service Maintenance Integrator; specializing in multi-platform maintenance services
SMS was founded as a responsive, independent maintenance provider that reduces the high cost of manufacturer maintenance. Over time, we have evolved into a rapid response Service Maintenance Integrator; specializing in multi-platform maintenance services, short and longer term consulting engagements, Data Center migration, and Asset Life Cycle Management.
Responsive Systems Support
SMS delivers cost effective, mission critical, expertise to your environment with unequalled responsiveness. Our service level agreements (SLA) focus on:
* Hardware and software engineers local to your area and experienced on your systems and software
* HotSpares™ business practices that mirror your computing environment and ensures that our engineers arrive at your site with working parts in hand
* Customer support plans that pinpoint the engineering resources and sparing levels needed to meet or exceed your SLAs
* singlePoint™, our automated Asset / Contract / Incident tracking and management system, providing you visibility to the status of all your assets and service levels.
Professional Services
SMS delivers professional services to meet the following needs:
* Staffing requirements for either a brief or longer term engagement
* Systems and storage support professionals for extended periods
* Remote hands and expertise to keep
Data Center Migrations
SMS provides Data Center Services to meet the highly complex data center move, whether across the data center floor or across the country:
* Entire Data Center Moves
* Box or System moves across the data center
Keywords: Systems, Technology, Maintenance, Service, IT, IBM, SUN, HP, EMC, NetApps, Cisco, hardware, software, data, assets, moves, professional
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